● Customer support · help desk

Support requests, in one calm queue.

oigodesk gathers every request from email, WhatsApp and social media into one inbox. AI drafts the reply before you read it; your team approves at a glance and sends.

30-minute setup · all channels included · no card required

-52%average resolution time
97%customer satisfaction (CSAT)
3xtickets per agent
24/7AI first response
What it does

Fewer clicks, more solved.

oigodesk takes on the support team's repetitive work; people are left with only the part that needs a human.

ONE QUEUE

Every channel, one inbox.

Email, WhatsApp, Instagram, live chat and forms — all in the same queue. Agents don't get lost between tabs, and no request slips through the cracks.

  • Unlimited channel connections
  • Automatic prioritization
  • Double-assignment prevention
WhatsApp42 requests
Email18 requests
Instagram7 requests
AI DRAFT

The reply is ready before you read it.

AI understands the request, pulls past orders and details, and writes a ready reply. The agent reads it, tweaks it, or sends as-is. No more staring at a blank screen.

  • Drafts in your brand voice
  • Pulls order/customer data automatically
  • Always a human approval
◉ Draft time1.4 s
First responseinstant
Approval rate84% untouched
KNOWLEDGE BASE

Common questions answer themselves.

Feed your help center; the AI feeds from it, and customers find answers on their own. Simple questions never hit the queue.

  • Public help-center page
  • The AI's answer source
  • Missing-topic suggestions
Self-service resolution38%
Article count126
AI confidencehigh
Channels

Wherever your customer writes, you're there.

They all merge into one panel; the customer doesn't even notice which channel they used.

WA

WhatsApp Business

Via the official API; not bulk messaging but real one-to-one support. The most-used channel.

@

Email

Connect your own support address; conversations group automatically and reopen on reply.

IG

Social media

Instagram and X DMs land in the same queue, with support for moving a comment to a DM.

Customer story
"Closing a shipping complaint 52% faster means fewer lost customers."
Murat Şen
Customer Experience · Karbon Kargo
FAQ

Frequently asked.

If you have other questions, we'll answer them during the demo.

What if the AI gives a wrong answer?

The AI only drafts; no message is sent without human approval. The agent sees every reply and edits it if needed. On low-confidence drafts, the system warns automatically.

Is WhatsApp Business API setup hard?

No. We set it up during onboarding; we verify your number and prepare templates. It usually goes live the same day.

How many agents can I add?

No limit. Start with a small team and add more as you grow; roles and permissions are set per person.

Can I migrate my existing ticket history?

Yes. We import past conversations from Zendesk, Intercom, Freshdesk and email archives.

Is it linked to other oigoworks products?

No, it works independently. oigodesk delivers full value on its own; what our products share is the same AI approach, not a common database.

Get your inbox to zero.

A 30-minute setup, a difference from day one. Try it with your own channels.